Returns Policy

  • The terms and conditions outlined in this returns policy apply to any purchases from The Your Furniture Ltd.
  • For hygiene reasons, mattresses cannot be returned once packaging has been opened unless in accordance with your statutory rights.
  • All sales must be checked for damage upon delivery and must be notified to The Your Furniture Ltd within 12 hours, if not unwrapped. If unwrapped deliveries must be checked at the time and signed for – therefore there will be no return allowed. Where the item is rejected at the time of delivery, due to damage a replacement will be delivered.
  • All special orders are non- refundable if damaged a replacement will be ordered. If they do not match the description in any material aspect, then a replacement will be ordered.
  • Replacements will be not be offered for any item that has been assembled, whether by The Furniture Union or otherwise or for any bespoke item or other non – standard item that was ordered specially for the Customer. This restriction does not apply where the item is found to be faulty within the warranty period.
  • Goods must be returned in original packaging and it is buyer responsibility to return the items to our central warehouse in a good condition.