We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order.
You will be informed of the likely approximate length of time until delivery at the point of order. Once you have agreed the delivery timescale and the order is confirmed as available for a delivery, we will do our best to make all arrangements for the most convenient date of delivery and will notify you to confirm it. Where possible we will deliver on the first available van.
Normally we will deliver a furniture from 7 days to 35 working days of receipt of a signed order confirmation and the necessary payment. Upholstered furniture from 2 to 8 weeks of receipt of a signed order confirmation and the necessary payment.
Due to the size of the item the delivery is always discussed with buyer over the phone, subject buyer provides correct contact telephone number.
Once you agree to accept the delivery and for any reason you are not present at the delivery address, we reserve the right to apply a re-delivery charge of £40.00.
We cannot guarantee certain timeslots on the day of delivery but our delivery crew may call you 30 minutes prior to the delivery on the date arranged. If you require more notice, please notify us as soon as possible.
We give minimum 48-hour notice prior to delivery.
These include Highlands & Islands, Channel Islands (excluding Guernsey), Isles of Scilly and the Isle of Man. Sorry, but we don’t deliver to BFPO addresses, Highlands& Islands, Channel Islands, Isles of Scilly, the Isle of Man, Scotland, Walls, the Orkney Islands or Guernsey and deliveries to the Isle of Man
We reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we’ll notify you as soon as possible.
It is buyer’s responsibility to make easy access for a delivery i.e. leave appropriate instructions if the property is gated and has concierge. Our delivery is to the GROUND FLOOR ONLY, goods are not carried upstairs, unless there is a suitable and accessible lift and items will fit inside it.
We may not deliver or may cancel a delivery if a suitable parking space is not provided.
Buyer is responsible for carrying goods into the room of their choice and Your Furniture cannot accept any responsibility for any damages caused by buyer when shifting the items.
Our delivery crew is unaccompanied and is unable to move or take away any of buyer’s personal belongings to arrange space.
Please note that on rare occasions your delivery service may be subject to change. If this occurs, you will be contacted prior to delivery to be informed of and agree to any changes.